PRIVACY POLICY
This policy explains what, how, and why we collect information when you visit ArteLeggera.com or when you purchase our products and use our services.
ArteLeggera is concerned about protecting your personal data and respecting your privacy.
As regards to the management of your data concerned with the sale of products, the data controller is Cristina Piemontese, via le Mandrie 11, Punta Ala, Grosseto (Italia)
Your commitment:
We would only ask you to read this policy carefully in order to be fully informed about how we process your personal data.
When and how we collect your personal data:
As soon as you begin to interact with www.arteleggera.com, we start to collect your data. It may be collected through a specific communication from you and also automatically during your use of the website.
This is how it is collected:
Information You Give Us
You may give us your data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- subscribe to our newsletter
- shop on our website
- purchase a product by phone
- contact us by any means with queries, complaints, etc. For example when you send us e-mail messages
- interact with us on social media platforms such as Facebook, Instagram, etc
Automatic Information: When you browse our website, we may collect information about your visit. That information may include your IP address, your operating system, your browser ID. This allows us to provide you with a personalized experience at ArteLeggera.com. To learn more read our Cookie policy.
The kind of data we collect:
Contact details
When you order with us: your name and title, company name, your billing address, phone number, shipping address, email address. If you request us to deliver to a different person, we’ll collect and store the name, shipping address, phone number and email address of the recipient
Data relating to the use of www.arteleggera.com
Your browsing path through the website (Clickstream analysis), your displaying of products and services, load times and page responsiveness, download errors, browsing time, behaviour and other actions, etc.
And what about sensitive data?
We do not collect any sensitive data that could concern you (i.e. personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or sex life or sexual orientation).
What we collect your data for
We process your data only for specific purposes and, nevertheless, always when there is a legal basis that will enable us to do so.
ArteLeggera.com is an e-commerce website selling handmade Italian creations and we will use your data to give you the best products, a great service and assistance and the most secure experience
Customer support
Communicating changes to our services, customer support via live chat, phone or email, including the correction of any bugs. In this case, the legal basis is the contract.
Marketing
Your data is processed in order to send advertising material and newsletters, to provide commercial information by email about promotional and sales initiatives of ArteLeggera, to conduct market research and surveys on customer satisfaction. In this case, the legal basis is your consent.
Profiling
With the sole aim of offering things, as far as possible, in line with your interests, we will perform certain analyses on aggregate data but without conducting any profiling on your specific habits. In this case, the legal basis is legitimate interest.
What we mean by legal basis:
Consent
This is the authorisation to process your personal data for a specific purpose.
You can withdraw your consent at any time, by sending us an email to the following address: info@arteleggera.com, or by clicking on the opt-out key.
If you decide to withdraw your consent and there are no other reasons that authorise us to process your personal data, we will stop processing it. Conversely, if another legal basis were to authorise us, we would continue to process your data, still in compliance with your rights.
Contract
Processing your data is essential for gathering information prior to a purchase and for the performance of the relevant contract.
Legitimate interest
The processing of your data is possible on the basis of our legitimate interests or those of third parties, provided that these do not predominate over your rights and your freedoms. Legitimate interests may concern:
- gathering information from the way you behave on our website and/or applications;
- delivering, developing and improving our services;
- allowing us to improve, customise or modify our services and offerings;
- checking on the effectiveness of our marketing campaigns;
- improving data protection.
How we process your data:
Data is processed mainly using electronic means, with the exception of product shipping operations which may also be performed using manual procedures.
Your choices and rights:
Your choices
You can decide not to provide us with your data
In this case, you can continue to browse our website, but we will not be able to provide you with any services without your personal data.
You can disable cookies by changing your browser settings
You can block cookies by setting your browser to prevent them from being stored. You can also delete cookies directly through your browser settings. If you disable cookies, you can still browse our website, but some of our services may not function properly. To find out more, refer to our cookie policy.
You can ask us not to use your data for marketing purposes
Before starting to process your data, we will inform you about our intention (if any) to use your data for marketing purposes, and (where appropriate) of the involvement of any third parties. You can withdraw your consent to receiving promotional messages by clicking on the appropriate link you will find in all our communications or by sending an email to the following address: info@arteleggera.com.
Your rights
You can always exercise your rights by sending us an email to the following address: info@arteleggera.com.
You have the right to access the information about you
This includes the right to ask us for further information about:
- the categories of data we process;
- the purposes of the processing;
- the categories of any recipients who may be provided with your data;
- the period that the data will be stored, or if that is not possible, the criteria used to determine that period;
- the other rights regarding the use of your data.
We will provide you with the information within one month of receiving your request, unless this adversely affects the rights and freedoms of other parties (e.g. the confidentiality of another person or intellectual property) or if there are legal obligations that prevent us from doing so. We will inform you if we are unable to meet your request for these reasons.
You have the right to have your personal data rectified if it is inaccurate or not up to date
You have the right to have your personal data erased (right to be forgotten)
You can ask us at any time to erase your personal data in our possession, if the storage of your personal data is no longer required for processing purposes.
You have the right to transmit your data to another operator (data portability)
We will provide you with a copy of your data in an appropriate usable format, if you wish to transfer it to another operator. If you request it and it is technically feasible, we will directly transfer your data to the new operator. We will not make any transfer, in the event that the portability of your data also involves the disclosure of personal data to other individuals.
You have the right to object to us processing your personal data
You can at any time refer to the Supervisory Authorities to lodge any complaints you may have. But before doing that, try contacting us first! We will be pleased to resolve any issues regarding the processing of your personal data.
You have the right to object to the use of your data through automated decisions, including profiling
We might use your data to identify information that may potentially be relevant for you (for example, sending you customised e-mails based on your preferences that we have detected). Otherwise, we will use your information solely to provide you with our services.
We guarantee your rights even if we process your personal data on behalf of third parties
If we process your personal data on behalf of third parties, we guarantee that any requests made regarding the exercise of your rights will be provided to them without undue delay.
What level of security do we adopt in order to process your data?
Our customers' data security is very important to us. We treat your data with the utmost care and take all appropriate steps to protect it. We have put in place appropriate security measures to prevent your personal data from being altered, disclosed, accidentally lost, used or accessed in an unauthorized way.
We secure access to all transactional areas of our website using ‘https’ technology.
Nevertheless, we should remind you that:
You provide us with your data at your own risk. We do everything within our power but, unfortunately, as the way things stand, there is no 100% secure means of data transmission.
Where is your data stored?
Your data is processed within the European Union and in the other data structures managed by the third parties identified below.
As soon as you provide us with your personal data, you consent to it being transferred, stored and processed by us.
If we needed to transfer and/or store your personal data outside the EU, you will be properly informed of this. Also in this event, we will adopt all the appropriate measures to ensure maximum data protection.
How long will we keep your data for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to shop with us or use our services, and for a period of time afterwards if you stop doing so just in case you begin shopping with us again. After that, we will delete it unless there are legal obligations (e.g. sales invoices) that require us to keep your data for a longer period.
Third parties who may process your data:
To run our online business we need to avail ourselves of third parties, for example:
- IT companies who support our website and other business systems
- professional advisers including accountants and lawyers
- Italian and US authorities, including revenue and customs authorities
- banks and payment service providers
- direct marketing companies who help us manage our electronic communications with you, such as Mailchimp
We may also disclose your personal information to law enforcement, regulatory and other government agencies and to professional bodies and other third parties upon a valid request to do so, as required by and/or in accordance with applicable law or regulation.
Changes to this Privacy Policy
We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on our website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the website signifies your continuing consent to be bound by this Privacy Policy.
For further information, contact us at this address info@arteleggera.com
Last updated October 2018